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How hq999 Handles Your Personal Information

When you open an account with us and connect your bKash, Nagad, or Rocket wallet, you share personal information we take seriously.

Account data protectionWallet privacy: bKash, Nagad, RocketYour right to access or delete dataCookie and session controlsContact us to request changes
hq999 How hq999 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to all data transmitted between your device and our servers, including payment details you enter when topping up via bKash, Nagad, or Rocket. Cookies track your session state and login status so you stay signed in when you switch between mobile browser and the desktop lobby — they do not store your wallet PIN or payment credentials. You can clear or block cookies through your browser settings at any time, though some account functions may not work fully without session cookies enabled.

Encryption in Transit

All data sent between your phone and our servers — including bKash, Nagad and Rocket payment details — is encrypted so it cannot be read in transit.

Cookie Controls

We use session cookies to keep you logged in across devices. You can manage or remove cookies in your browser settings; wallet credentials are never stored in cookies.

Data Retention Policy

Your account data is kept while your account is active and for a set period after closure, as required by law. You may request early deletion through our support channel.

Third-Party Sharing

We share your data only with payment processors handling your bKash, Nagad or Rocket transactions, and only when a legal obligation requires broader disclosure.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access your personal data, correct something inaccurate, or ask us to delete your account records, our support team handles all privacy requests directly. You can reach us through live chat in the platform, by email, or through our help desk ticket system. We aim to respond to all privacy-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Live Chat Open the chat icon inside your account dashboard. Our team handles data access, correction and deletion requests directly through this channel.
Email Support Send your privacy request by email and include your registered phone number or bKash, Nagad, or Rocket wallet number so we can locate your account quickly.
Help Desk Ticket Submit a ticket through our support portal. Include the type of request — access, correction or deletion — and we will confirm receipt and next steps.

Questions About Your Privacy at hq999

Below are the questions we hear most often about data, account privacy, and your rights. If your question is not here, our support team can walk you through any specific request.

We collect your name, phone number, email address, and the wallet you link — bKash, Nagad, or Rocket. Device identifiers and session data are also recorded for account security purposes.

Yes. Submit a data access request through live chat or email, including your registered phone number. We will compile and send your data within a reasonable timeframe under applicable law.

Your wallet details are shared only with the payment processor handling your specific transaction. We do not sell or transfer your bKash, Nagad, or Rocket data to advertisers or unrelated third parties.

Session cookies keep you logged in when you move between your phone and a desktop browser. They do not store payment credentials. You can clear cookies any time, but re-login will be required.

Send a deletion request via live chat, email, or the help desk ticket system. Include your registered wallet number so we can locate your account. Legal retention rules may apply to some records.

We retain account and transaction records for a period required by applicable law after closure. Once that period passes, your data is removed from active systems. Contact support for details specific to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.